RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at info@attileoleather.com. We'll send you instructions on how and where to send your package. Returns will need to be sent to:

32 Ferncroft CT,
Methuen, MA 01844,
United States
781 308 1413

Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Made-to-Order / Custom Products All products sold by Attileo Leather USA are made to order and custom manufactured to your specifications. As such, we do not accept returns or exchanges on the basis of change of mind or incorrect size selection. We strongly recommend measuring yourself accurately before placing your order.

Returns are accepted only in the following cases:

  • The item received is defective or damaged
  • The item received is incorrect (wrong product or specifications)

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges Due to the custom-made nature of our products, we do not offer direct exchanges. If your item is eligible for a return (defective/damaged/incorrect), contact us and we will work to resolve the issue.

European Union — Custom-Made Exemption All products sold by Attileo Leather USA are made to order according to the customer's specifications. Under Article 16(c) of the EU Consumer Rights Directive, the 14-day right of withdrawal does not apply to goods that are clearly personalised or made to the consumer's specifications. By placing an order, EU customers acknowledge that their order is custom-manufactured and exempt from the standard right of withdrawal.

For defective, damaged, or incorrect items, EU customers retain full rights under applicable consumer protection law. Please contact us at info@attileoleather.com within 14 days of receiving your order.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@attileoleather.com.